Inbound Services

Tech Support

Direct technical support inquiries to our specialist team, we'll help you automate responses to standard technical issues and improve agent efficiency so you can scale your technical support services. Give your customers quick and easy resolutions across various channels including webchat. Improve resolution times for standard technical issues and direct more complex problems to your highly experienced skilled team for higher-level support.

Customer Support

Direct out of hours or international customer care calls and web chats to your company to our specialist team. 

Ensure your valued customers get the answers they want anytime, anywhere. We provide follow-the-sun global support in more than 18 different languages.

Inbound Sales 

Our Inbound call centre model allows you to get a very highly responsive customer service framework up and running in a very short span of time. Our Inbound call centre service helps you to increase your sales growth across multiple sites, geographies and channels. The model will help you identify leads faster and ensure qualified opportunities are followed up by the right sales team.

Social Media Management

Social Media Listening and Marketing using platforms such as Facebook, Twitter, LinkedIn and Instagram, allows businesses to build brand awareness, reach out to potential and new customers in order to increase website traffic, generate leads and boost online sales.

Using our Social Media Management, we assist companies in maximising the potential opportunities presented in each social channel. We offer a full suite of Social Media Management packages that are scalable depending on the number of channels being employed, the frequency of posts and outsourcing required

Overflow Support

Business and consumer calls can fluctuate month to month. If your contact centre cannot facilitate the peaks, you potentially lose business opportunities, or you frustrate your existing customers leading to brand damage.

Business owners understand the need to maximise business opportunities as much as possible. Using our after hours and overflow support model you can, increase resolution times on inbound calls improving customer satisfaction, lower operating costs as there is no need to invest in more infrastructure for support services or additional employees and increase sales by ensuring no calls are missed and all inbound opportunities are been qualified and supported.

Lead Capture

Qualified leads are the foundation of a healthy sales pipeline and a strong business. Route call to action emails and web form submissions to our expert agents who can efficiently convert them into qualified opportunities. Remove the complicated, challenging and time-consuming workload from your sales team allowing them to focus purely on selling. 

Key benefits include;

Efficient conversations with top, qualified prospects - Appointments are set with the most qualified buyers, eliminating waste that can impact upon the productivity of your sales team.

Improved concentration on nurturing and closing for your sales team – Your team isn’t frustrated and burdened with time-consuming activities that don’t align with their core goal of selling

Faster time from lead targeting to nurturing – Your sales cycle functions more swiftly with better targeting on highly qualified opportunities which already have appointment follow ups set, allowing you to complete more sales.

Lower costs – The costs of hiring an expert partner are offset by the time saved internally, and higher productivity.